Like many of you, we are navigating new territory as we respond to the coronavirus pandemic. As we continue business operations and discover our new normal, we remain committed to the safety and wellbeing of our employees, customers, service providers, and the communities we serve.
At the outset of the pandemic, we responded quickly, implementing business contingency plans and following federal, state, and local guidance. It has not been without challenges… challenges that we understand impact our customers. Please know that we are taking all prudent actions to streamline our service processes and minimize, to the extent possible, the impact on you.
The majority of Old Republic Home Protection’s Northern California employees continue working remotely, sheltering in place in accordance with state and local government guidelines. Employees deemed essential to business operations—those who must work in our corporate offices—practice social distancing in their daily activities, wearing masks and using the many hand sanitizing stations across our campus.
We advise our network service providers to follow CDC guidelines and best business practices, including staying home if they are in any way symptomatic. We ask that they wash their hands often, wear face masks, and clean their tools and work surfaces often.
While we remain committed to providing service in excellence, there are many challenges to overcome before we can return to business as usual. We appreciate your patience as our teams work through the challenges and deliver solutions.
The majority of our customers are spending more time at home, which puts additional strain on their home’s systems and appliances. Increased use results in increased breakdowns which, in turn, results in more service calls to us.
Here’s what we recommend for the quickest service:
Parts suppliers are affected by the pandemic in the same way we are. Factories cannot produce at their prior levels and delays are commonplace throughout all supply channels. As well, most shipping services are experiencing delays.
We will do all that we can to get required parts/equipment to your home as quickly as possible; however, please understand that parts and equipment shortages and shipping delays are beyond our control.
We will update this page, as appropriate, to keep you informed of situations that may impact the service you receive.
Rest assured that Old Republic Home Protection is committed to providing you service in excellence, even in times such as these. We appreciate your patience as we work through the challenges.
Stay safe. Stay well. And thank you for choosing us as your home warranty provider.