As we work to achieve normal business operations, we remain committed to the safety and wellbeing of our employees, customers, service providers, and the communities we serve.
At the outset of the pandemic, we responded quickly, implementing business contingency plans and following federal, state, and local guidance. Our recent operations have not been without challenges, and we understand that these challenges impact our customers. Please know that we are taking actions to streamline our service processes and minimize, to the extent possible, the impact on you.
Rest assured that Old Republic Home Protection is committed to providing you service in excellence, even in challenging times. We appreciate your patience.
Stay safe. Stay well. And thank you for choosing us as your home warranty provider.
While we remain committed to providing service in excellence, there are many challenges to overcome before we can return to business as usual. We appreciate your patience as our teams work through the challenges and deliver solutions.
The majority of our customers are spending more time at home, which puts additional strain on their home’s systems and appliances. Increased use results in increased breakdowns which, in turn, results in more service calls to us.
Here's what we recommend for the quickest service:
Parts suppliers are affected by the pandemic in the same way we are. Factories cannot produce at their prior levels and delays are commonplace throughout all supply channels. As well, most shipping services are experiencing delays.
We will do all that we can to get required parts/equipment to your home as quickly as possible; however, please understand that parts and equipment shortages and shipping delays are beyond our control.
We advise our network service providers to follow CDC guidelines and best business practices, including staying home if they are in any way symptomatic. We ask that they wash their hands often, wear face masks, and clean their tools and work surfaces often.