Frequently Asked Questions

What is a home warranty?

The standard home warranty is a one-year service contract that protects a resale home buyer against the cost of unexpected repairs or replacement of major systems and appliances that break down due to normal use. Coverage is also available to home sellers during the listing and escrow period to help them keep unforeseen breakdowns from potentially delaying the close of sale.

Does Old Republic Home Protection require an inspection?

No. Inspections are required by some home warranty companies, but not with Old Republic Home Protection.

What if my client needs service?

Your clients can request service online or call our Customer Service Department at 800.972.5985. We are available 24 hours a day, 7 days a week, 365 days a year.

Who handles the repairs?

Old Republic Home Protection maintains a network of qualified independent service providers in most areas.

Do home warranty plans cover appliance or system replacement?

Yes. Under most circumstances, when an item cannot be repaired, it will be replaced. Please review our Plan for complete coverage terms and conditions.

What is the difference between a homeowner insurance policy and a home warranty plan?

A homeowner insurance policy undertakes to indemnify (compensate or reimburse) the homeowner against damage or liability which might arise from some unknown or contingent event. A home warranty plan is a residential service contract, and residential service contracts do not indemnify against losses; they repair or replace specified items in the home that fail due to normal wear and use. Old Republic Home Protection's one-year home warranty covers items not covered under a standard homeowner insurance policy, filling a critical gap in the protection of your home. For example, if your client’s dishwasher leaks and water damages the floor, a homeowner's insurance policy may cover the damage to the floor, but not the repair or replacement of the dishwasher. With an Old Republic Home Warranty, your client’s dishwasher is covered!

Can my client renew each year?

Yes! In most cases, your client’s Plan is renewable. Your client will receive an offer of renewal approximately eight weeks prior to expiration. The renewal notice will confirm the Plan fee, Trade Call Fee, and terms of renewal. Plans can also be renewed online.

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