Frequently Asked Questions

How do I join ORHP’s Independent Service Provider Network?

Complete and submit the simple sign-up form. One of our Contractor Relations Agents will contact you.

What service trades are covered?

Our Standard Plan typically includes coverage for: water heaters, electrical, plumbing, heating systems, kitchen appliances, etc. Optional Coverage may include air conditioning, well pump, pool/spa equipment, washer/dryer, and more. View a Current Brochure for your state to learn more.

How does the service process work?

Plan Holders will contact ORHP to request service. We then send you a request to contact the Plan Holder to set up a service appointment. When you arrive to the appointment, you will collect the Trade Call Fee (TCF) and diagnose the issue. Should you need to verify coverage or for authorization requests, contact ORHP at 800.858.4488. You will then begin the repair/replacement process. After you have completed the job, you can enjoy online billing and timely payment through your Contractor Connection account.

What is Contractor Connection?

Contractor Connection is ORHP’s portal where Independent Network Service Providers can review/update company information, view work orders, update status, request authorization, send invoices, and more!

How do I update the status of a work order in Contractor Connection?

Just follow these simple steps:

  1. Log in to your Contractor Connection account
  2. Click on the W/O Status tab
  3. Click on the appropriate W/O number to open that job
  4. Follow the onscreen prompts to update status as appropriate
Who do I contact with questions about an active work order?

If you have specific questions regarding an active work order, please do one of the following:

  1. If you have not already done so, please submit a report online through your Contractor Connection account. In the notes section, please let us know any questions or concerns you might have.
  2. You may email your questions or concerns to Be specific about your questions or concerns in your email. One of our experienced Authorization Agents will respond as quickly as possible. This method is particularly good for questions about coverage, to relay problems you feel we should be aware of, or to update information in a previously submitted report.
How do I update my General Liability Insurance (GLI)?

We have two methods for updating your GLI. Our preference is to receive it via email directly from your insurance carrier. Many insurance carriers offer to send out updates upon renewal. Check with yours to see which options are available. If your insurance carrier will not send out updates, you may send us a copy using one of the following methods. All insurance updates will be verified upon receipt and ORHP must be listed and maintained as Additional Insured. To avoid hold-ups when updating your insurance, please see the Service Provider Guide for detailed information on our requirements.

  1. Email (preferred): Send a scanned copy to If you use this method, you will receive a confirmation via email once the update has been made.
  2. Fax: Fax a copy to 925.866.0916. If you use this method, you will receive a confirmation email if we have an email address on file in your account.
How do I update my license information?

Each time you renew your license, you should email a copy to (preferred) or fax a copy to 925.866.0916. All license updates will be verified upon receipt. You should also notify ORHP immediately if there is a change in your license status that could affect your ability to provide service.

How do I reduce my workload temporarily?

We understand that life happens and appreciate your willingness to communicate with us before your workload becomes overwhelming. Through Contractor Connection, you can lower and even stop your workflow quickly and easily online! All Service Providers can also email us at If you don't have access to email, please call 877.579.4559 and follow the voice prompts to change information in your account. Leave a message letting us know what you need, and we'll take care of the rest!

Speak to a Contractor Relations Representative for more information.

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