You Have the Freedom to Choose
There's power in choice. ORHP empowers our Freedom plan holders to pick the contractor that’s right for them and their home—either by choosing their own local contractor or by using one of our independent network service providers.*
How do I request service?
Check your plan to see if your home system or appliance is listed as covered. Then contact us to place your service request.
Why choose your own contractor?
- Confidence: research and hire a contractor of your choosing to service your home
- Control: use one of our network service providers or pick a different qualified contractor in your area—it's up to you!
- Convenience: schedule service on your terms, at a time that works best for you
Follow these steps to choose a qualified contractor in your area
- Contact us to place a service request.
- Schedule diagnosis with a qualified, licensed contractor who charges a fair and reasonable rate to render service.
- The contractor must call 800.858.4488 with their diagnosis and a cost breakdown, including parts and labor. IMPORTANT: To receive reimbursement for covered services, we must provide authorization before the contractor performs any work.
- We'll provide an Authorization Number and dollar amount for covered services, and the service provider initiates the covered repair.
- Upon completion of authorized services, you'll receive an itemized invoice from the contractor.
- Pay the contractor directly for services rendered and submit your paid invoice and Authorization Number to us for reimbursement less the trade call fee due per trade.
How do I submit my invoice for reimbursement?
If you requested service and we authorized you to use your own contractor, please use one of the following methods for submitting your invoice(s). To avoid processing delays, please include your name, Plan Number, and covered property address on all correspondence.
Online: Quickly upload your invoice(s) here
Email: easyas123@orhp.com
Fax: 800.866.2488 (Please mark your fax ATTN: AOC)
Mail:
Old Republic Home Protection
ATTN: AOC
P.O. Box 5017
San Ramon, CA 94583-0917
Or let us do the work for you!
- Contact us to place a service request.
- We'll find and dispatch a service provider to provide a diagnosis.*
- The service provider will call you to schedule an appointment during normal business hours.
- You pay the trade call fee or the actual cost of service, whichever is less, to the service provider.
- Once covered service is complete, the service provider bills us directly.
*Our network is not all inclusive for every trade, in every town, across the nation. For that reason, we may authorize you to contact an independent out-of-network contractor directly to obtain service.
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