Old Republic Home Protection has built an extensive network of Service Providers who deliver service to our Plan Holders at fair and reasonable rates. We always want to dispatch an in-network Independent Service Provider to complete covered repairs or replacements. Our network, as much as we try, is still not all-inclusive for every trade, in every town, across the nation. For that reason, we may authorize our Plan Holders to contact an independent out-of-network contractor directly to obtain service.
When a Plan Holder places a service request, we notify an Independent Network Service Provider to contact them directly to arrange service. In the event a Service Provider is not available, we authorize the Plan Holder to contact a contractor of their choice to render service. We suggest the contractor be qualified, licensed and insured, and charge fair and reasonable rates for parts and service.
Once the technician is at the home, prior to rendering any services, the Plan Holder must call our Authorization Department to provide a diagnosis and estimate of necessary work. Typically, if the cost to complete covered repairs is $150 or less, no call to the Authorization Department is necessary.
If repairs will exceed $150, our Authorization Department confirms the services are covered and the work can be completed at an agreed upon rate. After the contractor performs the authorized services, the Plan Holder submits the paid invoice to ORHP. We reimburse the Plan Holder for covered services, less the trade call fee due. Our goal is to have money back in Plan Holders’ hands within 20 days.
We are here to serve you, to be People Helping People throughout the service process, even when we don’t have an in-network Independent Service Provider readily available.
*See your state plan for complete coverage details.