Ordering parts and equipment to repair or replace home systems and appliances is a common practice in the home warranty industry.
To serve our customers in excellence, we allow service providers to perform most repairs or replacements without contacting us for authorization. We also allow them to order the parts they need to avoid service delays.
If a service provider is unable to locate parts, they can contact us to help find the part using our vast supplier network. We can often locate hard-to-find parts or even have parts rebuilt when necessary.
Throughout the parts and equipment ordering process, we remain focused on restoring normalcy to the plan holder’s life as quickly as possible. We understand that any delays—even those beyond our control—are inconvenient and frustrating. Parts on backorder, shipping delays, labor stalls, weather conditions, and other factors may slow the delivery of parts and equipment.
Although we and our service providers strive to obtain parts and equipment as quickly as possible, sometimes extraordinary circumstances—like the ramifications of the COVID-19 pandemic—cause delays.
When necessary, Old Republic Home Protection provides and installs replacement equipment that is comparable in features (that affect the operation of the system or appliance), capacity, and efficiency.
If parts are unavailable for the repair of a covered system or appliance, a representative will contact the plan holder to discuss.
Depending on the trade, supplier, and availability, the service provider may pick up parts/equipment from a local supplier or arrange to have them delivered.
Once the service provider has the equipment, they contact the plan holder and set an appointment to complete the repair or replacement according to the terms and conditions of coverage.*
If plan holders have questions during the service process, we encourage them to contact their service provider directly for assistance. Plan holders can also obtain status updates throughout the process in their Homeowner Central account.
*The plan holder is responsible for the trade call fee and any costs outside of the terms and conditions of the plan. See your state plan for complete coverage details.